Customer ReviewsAdd a Review
OH.MY.GOD! My rings are gorgeous, they have exceeded my expectations Kranich's jewelry did an outstanding job! They have been working with me on this ring since July 31, and they have some outstanding people working for them. Carole, Ryan, and Bob put up with me changing my mind over and over again. They searched for my lavender sapphire till they found the right one, and even gave me the setting I wanted for the band. The setting I wanted cost more then I wanted to pay because I was trying to keep the ring cheap, but still something unique and pretty. They said they like to keep their customers happy and appreciated our business. So, they gave me the setting I wanted on top of that they knocked off $$$. Wow, these people are amazing, and now I have the ring of my dreams along with the man of my dreams.
When my daughter first went to Penn State we walked around town and ended up at the window display at Kranichs where she saw a very pretty lion ring. She loved it and I decided when the time came I would buy it as a graduation gift. Time flew and she will graduate next month. I ordered it online and its such a great ring. It shipped right away and was packaged carefully and securely. I'm very pleased with my purchase
I wish I knew the name of the sales man I had. He was wonderful. He helped me pick out my wedding band which I was being really picky about. He took his time and listened to my wants. He was extremely patient and pleasant. My only gripe is I would love to be able to find the hours of the stores on your web page.
Great value & excellent service. Will continue to shop with Kranich's Jewelers.
I was given a grandmothers ring from your company by my daughters for Mothers Day. I just wanted you to know that I love the ring they picked out for me. I needed to have the ring sized and you did the job and got it back to me with no problems. Thank You!
I just received a mother's ring that I ordered on-line for my mother's 80th birthday. I am totally delighted, despite a small glitch with shipping, I am very pleased. It was so nice to find a mother's ring that wasn't just a band with stones in it. Ordering sight unseen is a bit unnerving but this company delivers everything they promise. Thanks Kranich's
My husband and I purchased a Rolex for my stepson's graduation from Penn State University. Mike Trialonas at the North Atherton location was a pleasure to deal with and helped us pick out a watch my stepson loved! He made the whole shopping experience enjoyable and easy despite the fact that we live on Long Island and had to order the watch and have it shipped to us. We got an incredible deal on an amazing watch. We would highly recommended shopping at Kranich's!
Tim provided excellent customer service when dealing with my son's rather unconventional requests for an engagement ring. He gave prompt responses and delivered exactly what we needed and more. The ring turned out beautiful! We will be shopping at Kranich's again. It is difficult to find a retailer who provides such terrific service, and almost impossible to find one with an online store! I recommend Kranich's highly to anyone who is in the market for jewelry; you will not be disappointed.
I walked in to the store knowing what I needed. When I looked at the engagement rings I found the one I wanted to get my fiance. While waiting to be addressed with something other than a hello I continued to look around. After about five minutes I decided to go elsewhere. Thank you Kay's team for treating me with respect.
I love this!!
My ring, a custom 6 stone with names engraved, was just delivered less than an hour ago and I love it.
While visiting family over Christmas, I purchased my wife diamond earrings on Christmas Eve at the Johnstown Galleria. The store was busy, but the staff was extremely helpful and patient. I found a pair that I liked and gave them to my wife for Christmas. Upon returning home to Charlotte, NC, my wife spotted a slight inclusion that we somehow missed. I contacted Pam Cotlar from the store and she said they would happily exchange them if we were not satisfied. She sent us a new pair that were even better than the first and prepaid all of the shipping. They even reset the new one's to the martini setting that my wife preferred. Kranich's saved Christmas and Pam Cotlar went above and beyond to make sure that we were satisfied with our experience. Thank you again for providing great service. I will definitely be a return customer.
I've been working with Jim N. and all of my dealings have been exceptional. He is an asset to Kranich's to say the least. The customer service, communications and products have been the best! I will be returning customer and will recommend your store to everyone I know. Thanks Jim!
The online and out of state experience was great. I purchased an engagement ring and the process was smooth and the customer service was awesome. I know that the amount of money that I spent was alot but extremely worth it and I could not be any happier. When my ring arrived Tim was able to send me a picture of the final product. I was blown away when I saw the photo, but I was totally floored when I recieved it. I will be returning to purchase the wedding band. Tim and his staff at Kranich's were great. She absolutely loves her ring. Thanks again guys for making our Christmas an unforgettable one, I will be back soon.
I spent a lot of time building and customizing a mother's ring for my wife and added it to my cart. I then considered it for a while, checked out your return policy and read "about" your business. I then was unable to return to my cart and complete my purchase. I could not get back to my cart!! My choices were to build the ring all over again or simply leave. Guess what I did.
I ordered an engagement setting through the online department and was met with nothing but courtesy. I mainly dealt with Ben, who was very patient with my numerous questions and ensured that I was satisfied before I got off the phone. All of my e-mails were replied to in an expedient manner. He always made sure that I knew what was going on with my setting at all times throughout the process of having it made to it being shipped. I would definitely recommend doing online business with Kranich's to anyone who has been hassled or ignored by their local jewelers like I was.
My ring buying experience at Kranich's was fantastic. Levan was such a great person to work with. I didn't know the first thing about purchasing an engagement ring prior to meeting with Levan, but he helped to answer all of the questions that I had without pressuring me in any way to make a purchase. With his help, I picked out a ring that my fiance absolutely loves. I didn't have her ring size correct when I made the initial purchase, but when I took the ring in to have it resized, they had it done for me within an hour. I couldn't be more pleased with my entire experience at Kranich's.
Levon is such an asset to this company. Actually anyone who helped me was so professional. My engagement setting was 1000.00 less than i found here in california. My ring is beautiful. Was kinda sjeptical to order from out of state, but everything went perfectly. I will do more business here definitely. Thank u so much
Just wanted to make sure you guys are aware that your internet sales manager Benjamin Nelson is a great asset to your company. My ring order had some type of mix-up with shipping and was never shipped on time. Ben was in constant contact with me and was extremely helpful in getting things worked out in a timely manner. Please let him know again that I'm very pleased with my interaction and his customer support. Ryan
Ordered my wife a mothers ring style 157 in 10K white gold on sat morning. I received it thurs afternoon and my wife loved it . She loved the kids stones and that the names were engraved in the ring. good price fast shipping quality product.
My wife was very pleased with the ring. The service and quality was excellent. Would definitely do business with you again.
I found Kranich's online and was looking to get my engagement ring diamond transferred into a mother's ring setting along with three smaller stones. And then I had myengagement ring made into a birthstone ring for March. Both rings turned out absolutely beautifully! I am glad I chose Kranich's Jewelers for my ring choices.
I love your checkout process, big form fields, etc. Who built your website and/or what shopping cart software do you use? I run www.friiscoffee.com and would love to look into it. I just ordered a mothers ring for my wife and love the checkout system you use. Thanks. -Keith
I don't have a question, I just wanted to say that I ordered a ring yesterday and it was delivered today and it was beautiful. It was a Mother's ring for my mom. She has lung cancer and we were told there is nothing more the doctors could do. She has always wanted one and I knew that I had to get it done fast. My husband called ahead to make sure we would get it friday....and guess what I actually received it today! One day earlier! Thank you so much! You guys are absolutely great and the ring is beautiful!
I love love love my ring that I got from you Kranich's Jewelers....Jen was super super helpful I will most assuredly be buying from you again..and will be telling everyone I know about your great item and your awesome service..!!!! :D
Really love the beautiful men's watches
Online shopping can be scary...so it's important to deal with someone you can trust. I found Kranichs online and decided to work with them because they offered me the absolute best price around on a gorgeous designer ring. Working with Pam at the Johnstown location was awesome. Seriously...Kranichs takes the fear out of online shopping and gives you the best price. It's that simple.
I always wanted another solitary engagement ring. What I saw, was simply gorgeous.
i only wish i was getting married and could be the recipient of one of those rings! maybe for my 15 yr anniversary?
All the jewelry in the Valentine's Specials is beautiful! I couldn't begin to choose a favorite.
the ritani diamond bracelet is absolutely breathtaking!!!
I love the Simon G Mosaic Diamond Engagement Ring. It is gorgeous. I would love it
The Mothers rings are so beautiful and it is wonderful to have something that celebrates motherhood!
This is my dream ring!! Absolutely stunning! :) :)
All dimonds are a girls best friend...How could i possiably comment on just one ??? There all beautifuly breath taking & like best friend, priceless...
These are beautiful birthstone earrings that I would love to own and wear.
I recently purchased a Blue Diamond engagement ring(Web #7483), for my wife for Christmas. It was even more beautiful in person. To say my wife loved it wouldnt even begin to discribe her joy. The sales person (J.B.) was AWESOME! She was friendly and went way above and beyond to see that I got the ring I wanted (which was out of stock when I first called) to me by Christmas. What a great shopping experience! Thank You
ABSOLUTELY BEAUTIFUL STUNNING RING!!! Was very pleased all the way around with this ring! Customer service was excellent. Seen the ring online loved the way it looked online was just as happy in person. Connie was great when I called in to order she actually matched it up with a reg flat band so I would know if it would fit flush against a band! Used layaway plan and that worked out really well. Will do business with this store again!
It is Thaddeus. I just want you to know I recieved the ring today in the mail and I was honestly blown away with the craftsmanship. It is truely an amazing ring that far exceeded my expectations. It was well worth the wait. Thank you so much Benjamin, and i will definetly be thinking of you first when I go ring shopping to renew my wedding vows with my wife. Thank you so much my friend. -Sincerily, Thaddeus
I have NEVER had such FANTASTIC customer service from anyplace. Ben is amazing and he and his company go above and beyond the call of duty. Thank you so much and I will certainly buy any and all jewelry from you from now on.
If there is anywhere you can post this, please do. I custom ordered a ring from you last year and received it on June 3rd, 2010. Sorry, I'm so long getting back to you. Please let all of your customers, new and old, know that I was and still am EXTREMELY satisfied with my ring! The Love Knot! It still shines just like the day I received it. Of course, I take very good care of it, but It is a prized possession, gift from my husband that I would actually run back into a burning building for if I ever had it off at the time!!! Your company has gone above and beyond my expectations and my friends have all been very admirable of it. Of course, I show it off A LOT! To all future customers of Kranich's Jewelers, don't hesitate to use this jeweler for all of your needs and wishes! They have excellent merchandise and I was extremely pleased, especially for ordering over the internet and not seeing the ring before purchase!!! I would recommend them to anyone who is shopping for that special gift or special item just for yourself! Thank you Kranich's for making me so happy!
I bought an engagement ring here a couple years ago and we just went back to get our wedding rings. We had absolutely great service. Everyone is amazingly friendly and helpful. Not knowing a lot about jewelry we asked a lot of questions and got prompt answers without any runaround or getting annoyed at us. I love that they worked with us to customize the rings to our liking. I definitely choose Kranich's over any of the big chain jewelers. Mickey did a wonderful job from the start and we were glad to work with him even a few years later. This is definitely a place where we feel like as a customer you can make a good relationship. I'd rather give them my money than any other jeweler I know. I hope it never changes!
I purchased my fiancee and my wedding bands from Kranich's. Rachel did an AMAZING job helping us!! Everything was done over the phone as we live out of the area. She did an amazing job answering all questions and making sure the rings were exactly what we were looking for. The rings came and they were perfect!! I will definitely be coming back to Kranich's for future purchases!!
I just received an engagement ring from my fiance from Kranich's and it is the most beautiful thing I've ever seen! I went in a couple months ago to look at rings, and they were EXTREMELY helpful and kind. When he went in, they directed him to exactly what I liked. He said the sales girls were very helpful as well. I went in to get it cleaned and they remembered, him and I, our story, and everything. The whole experience was very personal and memorable. Thanks again for everything!
From start to finish, the most friendly and helpful service! Rachel was tireless in making sure my ring was exactly what I wanted before I placed my special order. When i received my order, it was EXACTLY PERFECT! Thank you for excellent service! I will DEFINITELY be back to order more!
Providing great service and being friendly is so easy during the sale, the proof of the pudding comes later, what happens after the sale. I was charged with helping with a very large purchase for my employer, as expected Pam in Johnstown was a tremendous help. It took us nearly 2 months to find exactly what we wanted but this gal was determined to find what I needed. And since then we have reset it twice, fixed a prong and made adjustments to the fit. All with a smile and the same great service. Thank you to Ian and Pam!
I have been a Kranich's customer since 2003. They are always kind and helpful. Levan always greats you by name and is willing to help no matter what the request. They spend alot of time helping you find exactly what you are looking for. My latest purchase was a Simon G ring for my 30th birthday. Levan must have shown me at least 100 rings, until I found exactly what I wanted. I can call and make layaway payments over the phone which is great. I love Kranichs!
John Jr. was an immense help in finding the perfect diamond I could propose with. His guidance, attention to detail, and overall patience was much appreciated. Thanks to John Jr. I was able to get my future wife a ring she was ecstatic with as well as find a diamond I was satisfied with. A huge thank you to John Jr. and Kranichs!
I was in the Logan Valley Mall store on 12/13/10 to replace a necklace that my daughter had lost. The woman who waited on me (BP, but do not know her name) greeted me promptly and found a replacement easily. The service was very friendly and courteous. She even printed out the list of stores to have the necklace serviced in NC where my daughter lives. Would definitely shop here first.
I just want to express my appreciation for all the help I received at your store. My girlfriend and I were shopping in State College Pa., when we ran across your store at 216 E College Ave. The sales associate a Miss Lindsey was a tremendous help, we found an engagement ring that my girl fell in love with. Living in Binghamton N.Y. we responded by mail and telephone for almost 8 months, during that time I paid my layaway and she sent my ring. Just after Thanksgiving and on Dec 4 I proposed and she said yes. I want to thank Lindsey for all her help and her professionalism was great, she is a big asset to your establishment. Thanks again, the proposal party is a night we will never forget, and thanks to Lindsey she helped make it a wonderful experience, Thank you Sincerely, Jeff
I just wanted to let you know how refreshing it is to do business with a company like yours. The Mother's ring to replace the incorrect ring that arrived last week is already here! Much sooner than I expected and beautiful as well. Thank you for taking care of this matter for me in such an efficient and courteous manner. Worland, Wyoming is a long way from Pennsylvania, but I will shop with your company again! Have a blessed and joyous Christmas! Sincerely, Kurt
My experience with Kranichs was exceptional! Becca and Carol were extremely helpful. Not only were they the nicest people I had dealt with while searching for the perfect ring, but they also provided me with an incredible price. I told another jeweler the price Becca quoted me, and the jeweler didn't know what to say! By the way, the ring is gorgeous and my fiance and I could not be any happier!!! Kranichs is the best. Thank you Carol and thank you Becca!!
Hello Jenn and Marc I want to thank-you for the fabulous job you both did assisting me with the selection of my diamond.The ring really looks stunning. Thanks for the attention to detail.I'm sure we will do more business in the future. Minnie
I purchased an Everlon Pendantfor our anniversary. It was a pleasant and hassle free experience shopping experience. Ben was very helpful and the purchase easy. We are pleased with the pendant and will consider shopping at Kranich's again. Thank you Ben!
I live in the St. Louis Metro area and I have access to a lot of jewelers in the area. I came across the Kranich's website because I was looking for a particular ring. I decided to request a quote online and I received a call from Ben immediately. Both Ben and Levan walked me through the process and were there to answer any questions that I had. After reviewing the quote I was very pleased with the price that they came back with. On top of that, they were having a one day sale in the store and decided to give me a call to take advantage of the pricing. After all was said and done Ben and Levan provided me with excellent customer service and a wonderful price that could not be matched anywhere. I would purchase from Kranich's again and again.
Wow!! Am I glad I found Kranichs when I was looking for a particular Verragio ring! I live in rural Nevada of all places, and not many places to get this beautiful ring. I first sent a request through their amazing website and was contacted by Casey. Casey and Pam worked together to get what I wanted. I was very busy with work during the time I was trying to purchase the ring, and spoke with Pam about what I was looking for and the price. Pam looked at a couple diamonds and knew they were not the right ones for the ring. Pam found the perfect diamond for the ring, and contacted me about it. I conducted all business through phone and email, and through conversations with Pam, I knew she was honest and would provide me the best ring at the price I could afford. I received the ring and could not believe how beautiful it was!! I felt as if Pam knew exactly what I wanted! Thank you so much for your great, very personal customer service and for caring for your customers like you do. All the way from Johnstown, PA to rural Nevada--who could beat that?
With the help of Levan and Ben I was able to purchase a gorgeous Verragio engagement ring (Insignia 7050R), as well as my own wedding band. The I live 3 hours away from Kranich’s and was able to do everything through phone and email. I felt I was treated like their only customer! I would recommend Kranich’s to anyone, not only for the exceptional service, but the prices I received were unbeatable.
John Jr., I wanted to thank you for making my wife extremely happy on our 10 year wedding anniversary. The Simon G setting for her new diamond is perfect, and the assistance you gave me over the last couple months was outstanding. The service and product was more than I could have hoped for. I look forward to doing business with you in the future. Thanks again John Jr.
This is my second, but most important purchase I have made from a Kranichs store and I couldn't be more pleased. John Jr. worked with me back and forth through emails and phone conversations to make sure I got the right ring at the right price. He made the experience an easy and less stressful one, and I will be continuing my business after this purchase. Thank you again John.
Very fast service! Bonnie was great. Would definitely order from them again. After receiving the product, it was better then what I expected! Thank you for great service!
This was my very first experience purchasing a ring let alone purchasing on the web, and from the very first call to the final delivery of the item it was nothing short of professional. I was a little nervous at first purchasing a ring online, but the friendly customer service immediately put me at ease. Throughout the process I was constantly updated about the status, and by the time I received the final product I was extremely happy with my purchase. Also the price was right too! Thank you for such excellent service Kranich's and especially Mark B.
I would like to thank Nate and the entire Kranich's team for their excellent customer service. I am from Pittsburgh and have many jewelers to choose from, however I heard about the excellent customer service from Kranich's and decided to purchase my engagement ring through them. The team far exceeded my expectations and the ring was incredible. Needless to say, Kranich's will be my jeweler of choice for years to come.
A special Thank You to Kranich's and especially John Jr. for making the purchase of a Simon G engagement ring so pleasureable. It's refreshing to find outstanding customer service in todays disposable economy. It's no wonder your establishment has been in business for over 100 years. I look forward to working with John again soon. Wishing You All Continued Success!
I can't say enough good things about Kranich's, but more specifically, the amazing customer service provided by John Jr. Initially, I was looking to purchase from goodoldgold or whiteflash (big name companies you read about on pricescope.com), but the customer service John provided was very encouraging. John found multiple diamonds that met my specifications and as my specifications changed, he was very patient and ultimately found me a diamond that would have sold for at least 2,000 more at other competitive jewelers. He was willing to beat any price, and he put in the effort to match other jewelers' policies. Just got the diamond back from Dave Atlas (well known appraiser) and he was very impressed I got the diamond for the price I did. Thanks John
Connie and her fellow staff repaired my watch complimentary! I was surprised and very happy. I will gladly come up from Baltimore for all my future jewlrey buys! You're the best!
I ordered a ring from Kranich’s Jewelers over the Christmas Holiday. The ring had to be made special for my girlfriends small finger. I ordered the ring on Dec 5, 2009. The sales person I spoke to told me if I ordered it that day I could have it for Christmas, but that it would have to be rushed. I told him as long as they could get it to me for Christmas I would purchase it and he said they could. The day after I bought it the sales associate called and said it would be there on December 24, which made me a little nervous, but he insured me it would definitely make it for Christmas. The ring did arrive on December 24, but I was very nervous that day waiting for it to arrive. In the end everything worked out, but I think they should have tried to get it to me a few days before so I didn’t have to worry.
Very happy with this experience over a Holiday weekend. Shipping was smooth, ordering was smooth. The Everlon Sterling Silver and Diamond Knot Ring made my Wife very happy for Christmas, although I am the one that ordered it a little late, everything was very smooth. Thanks a bunch guys. Your awsome.
I'd like to express my appreciation for the highest level of PROFESSIONALISM offered by Carol Annonio in processing my order and to anyone else that assisted Carol. It was a simple order, or so I thought until I was told - the ring was "out of stock". Three words a customer does not want to hear this time of the year. I spoke to Carole and the magic began. I was told that she would personally take responsibility and I now have the ring in my possession - sized by your staff - and here ONE DAY EARLY!!!!!!!!!!! I truly appreciate this level of concern to include Pam placing a panic call to me because she had trouble with the mailing address. OUTSTANDING customer service. Thank you for your help, assistance and most of all the concern! I hope you truly appreciate your staff - they are all great!!! Thanks again and Happy Holidays to All!
We want to say a big THANK YOU to Michael S.,at Kranich's. He spend a long time with me on the phone planning a reset for Keiths ring that I designed for him as a anniversary gift many years ago. When Keith went to the Altoona store, they were quick to help him with several jewelry projects! Kranich's will now be our family jewelry store!! Thank you!
I inquired online about a Simon G ring and a Diamond to go with it. Within 30 minutes of my inquiry, I received a call from John Jr. He was very informative and helpful. I spoke with John multiple times via the phone and email. He did anything that he could to help. My girlfriend already found the ring she wanted at a local Jeweler, so I purchased the ring at the Jewelry Store in Oklahoma. I still needed a stone. John Jr. worked diligently and found me an incredible stone. He saved me over $1,000. (Honestly) As soon as I received the stone, on October 10, 2009, I took it to my local Jeweler, where I had purchased the ring. My Jeweler told me that there was no way that I got my diamond for that price. I promised her that I did and she told me that someone made me an incredible deal! I will be sure to refer everyone that I know to him! Thanks John!!! Boomer Sooner! Ryan (Norman, Oklahoma)
I’m writing this review because in the end I was happy but during the whole process it was a little bit up and down. I started working with one of Kranich’s Jewelers sales associates in July and they were very helpful. They provided me with all of the answers I needed and with a great price. The experience was wonderful so I made the purchase. The person I had been working with ended up leaving Kranich’s about a week after I made the purchase and my order slipped through the cracks. After three weeks of waiting I called to check on it and the store manager apologized over and over and helped take care of me. The ring was beautiful when I received it and I suppose it was an honest mistake but it was a little bit frustrating, because I was so excited to get my ring and I had to wait an extra two weeks. I have will purchase from Kranich’s again though.
I want to express my sincere appreciation to Benjamin Nelson and Kranich's for helping me replace the Alexandrite ring I lost this June (2009). I was heart broken to of lost the ring my husband had purchased for me in 2003. Benjamin was so caring he went beyond just selling me another ring he made sure it was same style; shape; and size as the one I lost. I just received the ring this week end and it is beautiful, I would never have been able to replace the ring without the help of Ben. I look forward to doing business again with Ben and Kranich because they really care about their customers. Sincerely, Melody
Dear Kranich's I want to express my sincere appreciation to Levan Lezhava and Kranich's for the excellent experience I had purchasing my beautiful Verragio diamond ring. I was very impressed with gorgeous ring. Levan's professionalism, knowledge of diamonds and his patience was commendable. I truly appreciate these qualities in a salesman because this was a very important purchase for me and I wanted to get the best quality diamond and ring for the best money. I had done months of research and I was a little concerned about purchasing my ring and diamond over the internet, but Levan eased my mind, earned my trust and I was very happy with my decision to to purchase my ring through your fine company. Thank you for the great experience! Sincerely, Darlene
Just wanted to say I love the mother's ring I purchased! It was so easy to design exactly what I wanted for the price I could afford. It arrived SUPER fast and was better then expected! Thank you so much! Megan
I wanted to say thank you to the Altoona store. I ordered a ring over the internet with names and birthstones. When I got it some of the names were wrong. I called the store and they immediatly said they would send me another one. I will do more business and recommend this store to anyone that asks (alot of people have )where I got my ring. Thanks again, you guys are very perfesstionall and curtious.
I just got engaged in September and my fiancé gave me this ring. I love it! I get constant complements!
I wanted to write and commend Kranichs for a job very well done. I recently purchased a Simon G engagement ring for my bride-to-be and I couldn't be happier with the service, ring and diamond. I live and work in NYC and as we all know, the diamond district here offers beautiful diamonds at great prices. After calling for the first time and speaking with one of your outstanding sales reps (Michael Scheinberg) for over an hour, I was more than convinced that my purchase of the Simon G ring and the diamond needed to be done through Kranichs. Michael was extremely patient, understanding, thorough, helpful and of course negotiable in my selection of the perfect diamond for the perfect Simon G ring, for the perfect lady. I could not have asked for somebody better to deal with! I never expected to purchase a ring (and a diamond no less) online and over the phone. For anyone weary about buying an engagement ring online from Kranichs, take it from me- you will not be disappointed. I proposed last Saturday and she was absolutely thrilled and from the looks of it, she seems more in love with the ring than with me! =) Thank you again for all your help and I commend you on your products, service and staff. Andres Huntington NY
Very happy except for one thing. I ordered an engagement ring from Kranich’s Jewelers this past spring and they were wonderful the whole way thru the process. The amount of knowledge they had about all aspects of my ring was amazing except for when it came to the sizing. After I had taken a lot of time deciding on a diamond and they were very patient with me(because I can be tough to deal with) I placed the order with Ben, who I had been working with, and he asked me what size ring I needed. I have no idea what ring size I need so I asked him what size an average girl is. He told me that a size 6.5 to 7.5 is pretty average so I ordered in a size 7.5 because my girlfriend is just a little bit bigger than average. When I got the ring it would only fit on my girlfriends pinky finger so I had to send it back to have it sized which took quite a bit of time. It turns out that my girlfriend is actually a size 9.75 so for the people who designed the ring to do it right they had to rebuild part of the ring. My girlfriend was not happy and neither was I but I would still give Kranich’s Jewelers and Ben a 3 because he was very helpful, but I guess maybe my wife is not as close to a normal size as I thought she was.
Dear Kranich's, Just wanted to pass on a word of customer satisfaction. I called today requesting either a receipt or appraisal form from a purchase in 1998. I spoke to Mark in your Altoona store. Not only was he pleasant to deal with, Mark was right on the request and provided me with just what I needed. As customer service is often taken for granted, I wanted to take this opportunity to thank Mark.
The customer assistance that my family and I have received at the Kranich's in downtown State College in the past few months has been fantastic. Both Brad and Tim were very helpful and patient with us as we tried to pick out exactly what we wanted. They were also very easy to work with when we needed a repair. I couldn't have asked for better service than I received at the store. Thank you so much (especially to Brad and Tim) for your wonderful service. Wearing my watch makes me very happy and I wouldn't have had the same happiness without the help that you gave! I would reccomend Kranich's to anyone!
have to write you to say thank you for the wonderful act of kindness you gave me and my family recently. My mother passed away and the family wanted her to have her mother's ring. When I found the ring it was missing a stone. I knew that most jewelry stores did not have a jeweler on site and if I wanted the ring fixed I was going to need to go to Kranich's. I came into the Logan Valley Mall Store late on a Sunday night and needed the ring by Wednesday morning. The jeweler took a look at it and said to fix it right it would take two weeks or more. I told the associate that I did not have two weeks and explained the situation. He came back and told me that they would fix the ring so that it would look nice and have it for me by Tuesday and there would be no cost. The ring was fixed the next day and looked absolutely beautiful. I was overwhelmed with emotion at the kindness of your jewelry store. It meant a lot to me and my family to have the ring fixed and looking good for my mother. Thank you very much. You have shown me and my family the true meaning of uncompromising customer service.
Dear Kranichs, I recently travelled from NC to visit family in Johnstown over the Christmas holiday. Was quite fortunate to meet your sales, (Meg) and management, (Pam) staff at the Galleria Mall. Meg took in my request to buy a quality diamond piece and was quite instinctive in fitting the need. It was an excellent sales dialogue. We found the perfect item, but needed a larger arrangement. We turned to Pam for help. Pam called other Kranichs locations, found the item I needed and arranged for delivery overnight. I returned the next day and made the $1,000 purchase. I've been buying diamnds for over 25 years. Meg and Pam were absolutely remarkable in their customer service approach and conduct during a very busy time. Today I'm sharing my wife' & I's complete satisfaction with the lovely, high quality diamond pendant. Visiting several other jewelers in the week before Christmas, Meg and Pam are to be commended for outstanding work. Please relay my sincere appreciation. There is no doubt that I'll visit Kranichs again. Thank you.
I bought a watch from Kranich’s Jewelers for my husband for Christmas. The watch arrived at my house a week before Christmas and it wasn’t working. I called the main office and they apologized and said that I could send it back. That was all well and good except the fact that the watch I had bought was the last one they had in stock and they couldn’t get me another one in time for Christmas. I told them that I needed something to give my husband for Christmas and they had a few ideas but none of them sounded good to me so they refunded my money and I went somewhere else and bought it.
A great buying experience. Scot is a terrific service rep. In addition to finding multiple options for two rather-limited search criteria, he was also very patient with us. We decided upon a beautiful diamond at an excellent price. Scot also followed up by phone and email every time he said he would. Definitely recommend Kranich's.
I am very impressed with your upstanding customer service. I will recommend your company to my friends and family. I will most definitely continue shopping with Kranichs.
Product as advertised. Very fast shipping.
Everthing went all right. My customer service rep. Ruth helped me a lot and I am definately planning to buy another another item. It was one of the most convenient online shopping.
All communication was very quick and timley. I even received 2 phone calls once the order was placed- one to confirm the order and tell me when it would be shipped, and a second to follow up and make sure I received the package and all was ok with it! I'd definitely recommend this place to others.
ordered this online and it was delivered within 2 days - just in time for a birthday! It was exactly as pictured and just what we wanted. Great service, very quick response. We were very pleased.