For Online Purchases
Unused merchandise may be returned for a refund or exchange for 30 days from the date of purchase. Any Custom(ized) pieces, special orders or sale pieces may not be refunded after purchase and may be subject to a restocking fee. Any used or worn merchandise may not be refunded after purchase.
If you wish to return an item, please call 888.944.4575 for a return authorization code. The code must be clearly marked on the returned package to insure that it will be accepted. Our quality control team will then inspect the item to determine if it is eligible for return. When the item is judged to be eligible your refund will be promptly processed.
Kranich's Jewelers will happily give full refunds on merchandise purchases when appropriate. Shipping fees will not be refunded unless we have made an error.
Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice due to fluctuation in the gold market.