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Privacy Policy

What personal information is collected?

You are not required to provide kranichs.com with any information in order to browse the kranichs.com website. If you choose to provide information in connection with your use of kranichs.com, including but not limited to, your name, your date of birth, your email address and your telephone number, this information will only be used as described in this policy.

How will the personal information I submit be used?

Kranichs.com uses personal information you submit for the following purposes:

  • To provide the products and services you request
  • To process your orders
  • For our marketing and promotional purposes
  • To ensure that your shopping experience is as easy and pleasant as possible

Google Analytics

We use a tool called "Google Analytics" to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

We may at times use the Remarketing method of advertising, and these details apply to that:

  • Third party vendors, including Google, show our ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.
  • You may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
  • We may at times also use Remarketing Dynamic Ads, using the Teracent cookie. You may opt out of the Teracent cookie by visiting the Teracent opt-out page. You may also opt out of Double Click's use of cookies by visiting the Double Click opt-out page.
  • To opt out of all Remarketing advertising visit the Network Advertising Initiative Opt Out Form.

Disclosure of your personal information

Kranichs.com does not sell any personal information of its customers with any third parties. However, we may release your personal information in the event we are compelled to do so by court order or other requirement of law, or if we, in good faith, believe such release is advisable or necessary.

Consent

By providing information on kranichs.com you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy. You may withdraw your consent at any time by following the procedure described in the Choice/Opt-Out provision set forth below.

Cookies

From time to time, for your convenience, kranichs.com might issue you a "cookie" during your visit to our website. A cookie is a small file that contains information (such as your login name on kranichs.com) and is stored by your computer's browser. We do not use cookies for any reason other than to provide convenience to the visitors of kranichs.com and to improve their online shopping experience.

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Choice/Opt-Out

We may send you catalogs or e-mails to inform you of new products, services and special offers. If you would prefer not to be contacted about such special offers, products or services, please notify us of such preference using any of the contact information set forth below. Please be aware that kranichs.com will honor all opt-out requests, however, there may be a delay between your submission of such request and the actual removal of your name and contact information from our mailing lists as these are generated well in advance of our actual mailings.

E-mail us: kranichscorp@kranichs.com
Call us: 888.944.4575

Children under 13 - We do not knowingly collect personal information from children under the age of 13. If we are advised or otherwise learn that we have personally identifiable information from a child under the age of 13, we will delete that data from our systems. The FTC website contains tips regarding online protection of children’s privacy. See www.ftc.gov

Links - Our Website may provide links to other third-party Websites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) Websites.

Security

Is it safe for me to order by credit card? At kranichs.com we use SSL technology, the industry standard for secure online transactions, to encrypt your personal credit information, including your credit card number, before it travels over the Internet. As a result of our use of SSL technology, placing an order with kranichs.com online is just as safe as providing your credit card number over the telephone. In the unlikely event of credit card fraud, we will work with your credit card company to resolve the issue. Typically, credit card holders are not responsible for any fraudulent charges.

Will information I submit in connection with a credit application be protected?

Online credit applications are processed through a secure server using encryption keys.

Product Display

We have made every effort to accurately display the products featured on kranichs.com. However, the colors we use and the capabilities of your computer monitor may affect the colors visible on your screen. As such, we cannot guarantee that your monitor's display will be accurate.

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Your Consent to Kranich’s Jewelers Privacy Policy - Your use of this Website constitutes your agreement to our privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Website constitutes your consent to this privacy policy and any updates.

For other terms and conditions that apply to your use of our Website, please see our Terms and Conditions. Questions or Comments - If you have questions about this privacy policy, please contact our customer service department at kranichscorp@kranichs.com. You may also send us your comments about this Website or the shopping experience in general, as we always appreciate feedback.